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Salesforce Service-Cloud-Consultant Exam consists of 60 multiple-choice questions, and candidates are given 105 minutes to complete the exam. Service-Cloud-Consultant exam tests the candidate's knowledge and expertise in various areas, including Service Cloud data model, Service Console, Omni-Channel, Service Cloud automation, and reporting and analytics. It also evaluates the candidate's ability to design and implement Service Cloud solutions that meet the business requirements of their clients.

Salesforce Service-Cloud-Consultant certification is designed for individuals who have experience in the Salesforce Service Cloud platform and want to demonstrate their expertise in designing and implementing solutions that optimize customer service operations. Salesforce Certified Service cloud consultant certification is ideal for professionals working in customer service, support, and management roles, who are responsible for designing and implementing effective customer service solutions to meet business needs.

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Salesforce Certified Service cloud consultant Sample Questions (Q178-Q183):

NEW QUESTION # 178
Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.
When implementing Salesforce, what solution should a consultant recommend for this scenario?

A. On-Demand Email-to-Case
B. Web-to-Case
C. Salesforce for Outlook
D. Email-to-Case

Answer: A

Explanation:
Explanation
Standard Web-to-Case with assignment rules is a solution that can accomplish the requirement of allowing customers to log cases with structured data and route based on Urgency and Product Line. Web-to-Case enables customers to submit cases from a company's website using a web form that captures case information and creates a case record in Salesforce. Assignment rules can be used to automatically assign cases to queues or users based on criteria such as Urgency and Product Line. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_web_to_case_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_caseassign.htm&type=5

NEW QUESTION # 179
Which document should be created to support the initial planning phase of an implementation project?
(Choose 2)

A. Project kickoff presentation
B. Project milestones
C. Solution design document
D. Requirements traceability matrix

Answer: A,B

NEW QUESTION # 180
When support agents are working on a case, the support manager at universal containers wants the agents to
see the case number, case subject, and case description in the case highlights panel.
How can a Consultant implement the functionality with configuration?

A. Remove these fields from the page layout and add the fields to the highlights panel
B. Add these fields to the page layout and add the components to the highlights panel
C. Remove these fields from the page layout and add the components to the highlights panel.
D. Add the fields to the page layout and add the fields to the highlights panel.

Answer: D

NEW QUESTION # 181
Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

A. Use the Clone option to create a new article.
B. Use Smart Link to Article to select the prior version.
C. Select Flag as new version' checkbox when publishing.
D. Enable Knowledge User for Service Agents.

Answer: B

NEW QUESTION # 182
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?

A. Automatic call distributor and interactive voice response
B. Workforce management and customer satisfaction score
C. Average handling time and first call resolution time
D. Agent skill-based routing and predictive dialer

Answer: A

NEW QUESTION # 183
......

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Service-Cloud-Consultant Actual Braindumps - Cheap Service-Cloud-Consultant Dumps

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Salesforce Certified Service cloud consultant Sample Questions (Q178-Q183):

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